Complaint Process Guide

Follow these steps to properly document your paint defect and navigate the warranty claim process. No need for expensive consultations - everything you need is here.

Your Progress

0 of 5 steps completed

Step 1

Document Everything

Create a complete record of the paint defect before anything changes.

What to Do:

  • •Take clear photos in good lighting from multiple angles
  • •Include close-up shots showing the paint peeling/bubbling
  • •Take wide shots showing the affected area on the vehicle
  • •Record a video walking around the vehicle showing all damage
  • •Document the date you first noticed the issue
  • •Get your current mileage from the odometer

💡 Pro Tips

  • • Use a ruler or coin in photos for scale
  • • Photograph your VIN plate and door jamb sticker
  • • Store photos with timestamps enabled
  • • Back up everything to cloud storage

Letter Templates

Professional templates you can customize for your situation. Copy and fill in the bracketed fields.